Phone Pirates Are on the Loose

Posted in Fraud & Security
Sly young man with a Pinocchio nose talking on mobile phone.

Don’t Walk the Financial Plank

On a regular basis, fraudsters call local residents and identify themselves as members of the ATFCU Fraud Team (or some similar name).  They use spoofing software to make it appear that the calls come from our main phone number, 325-677-2274. If you answer, you are told that a suspicious transaction has been charged to your card and that the credit union is investigating.  The caller then asks for the last 8 numbers of your debit card and may request your online banking credentials.

Please do not ever provide any of this type information to someone who calls you.  ATFCU staff members will never make this type of call because we use highly secure techniques to guard your financial identity – we do not need to request details.  To put it more bluntly – we already have this information so why would we ask you to supply it?

If you have recently provided this type information to a phone caller, please contact our Security department as soon as possible.  They can be reached at 325-677-2274 or 800-677-6770.

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