Picture of a security guard and his team
Fraud Protection Center

Safeguarding Your Information

Do You Believe that Your Device, Account or Information has Been Hacked?

If you feel that your device, account, or information may have been hacked, please take these steps as quickly as possible.

  1. Change your digital banking credentials (username and password) immediately. This can be done in the Settings section of either the app or desktop banking.
  2. Call us at 325-677-2274 or 800-677-6770.  Ask for the Fraud Department.  During non-business hours, send an email to atfcu@abileneteachersfcu.org
  3. Have your device professionally scanned for malware at a local, walk-in phone or computer repair service company.  Do not agree to let someone do this online for you.
  4. Change the password on your email account(s).  All email providers require a password when you establish an account. Example – if your email address ends in gmail.com, it is your Google password that should be changed.

If you unsure about the legitimacy of an email or text, please contact us.

Working Together to Stay Ahead of the Bad Guys

The online systems at ATFCU are continually monitored and upgraded regularly to ensure that your personal and financial information is safe and secure.  We use multiple security layers and protocols to keep your accounts protected.

In this section, you’ll find information of the latest ways to stay safe and secure online. Member awareness and vigilance is the most effective tool in this battle.  We will keep you informed on fraud and scam trends that might affect you and provide links to important external resources.

It is possible to avoid scammers.  Use the information below to learn their methods and prepare for their tricks.

Don't Panic. Be Prepared.

Many Abileneians receive scam text messages similar to the one shown to the right.  When this happens to you, first take a deep breath. Then closely examine the format of the text. The red arrows highlight 4 tell-tale signs that this text is a fake.

  1. First arrow – This is not the credit union’s area code or phone number.
  2. Second arrow – The correct abbreviation of our name is Abilene Teachers FCU. There are no spaces between the final three letters.
  3.  Walmart is spelled incorrectly.
  4.  The link is gibberish – the scammers have intentionally misspelled ‘abilene’ hoping that viewers won’t notice.

If you believe you have fallen victim to a texting scam, please contact our Fraud Department as soon as possible at 325-677-2274.

Image of a text message screen on a iPhone

Learn About Common Scams and Defend Yourself

  • Set of three generic phones displaying fictitious scam package delivery text messages.

    Texting Scams

    These are the most common frauds in circulation. They’re often seen on weekends and holidays.
    Learn what to look for so you won’t panic.

  • Worried woman on a mobile phone call

    Imposter Scams

    Does your family member need help while traveling?  Is the IRS really calling you about back taxes? 
    Or is it a fraudster?

  • Businessman holding a mask in front of his face

    Phishing Scams

    Fraudulent emails continue to work, so the fraudsters continue to use them.  Learn to look for suspicious wording and what to do if you have replied to such a message.