Proteger su información
Trabajando juntos para adelantarnos a los malos
Computer systems at ATFCU are continually monitored and regularly upgraded to ensure that your personal and financial information is kept private. We use multiple security layers and protocols to keep your accounts protected.
It’s vital that we work together. Member awareness and vigilance is the most effective tool in this battle. This page contains information about how you can stay safe online. We will use it to keep you informed of fraud and scam trends that might affect you and will provide links to important external resources.
It is possible to outwit the scammers. Use the following information to learn their methods.
ATFCU Will Never Request This Information
Always remember that your financial information is securely stored within our systems – we don’t need to ask for it. The bad actors spoofing ATFCU phone numbers are very eager to get it. If someone calls, texts, or emails wanting any of the following information, disconnect immediately.
- The last 4 digits of your credit card or debit card number
- Your full credit card or debit card number
- The 3-digit security code (CVV) on the back of your credit or debit card
- Your full Social Security number
- Your digital banking username
- Your digital banking password
- Your driver’s license number
- Verification codes or Multi-Factor Authentication (MFA) codes
We will never text or email you to request password or username changes and we will never send you a link to log in to your online banking account.
Do You Think You've Been Hacked?
If you feel that your device, account, or information may have been hacked, take these steps as quickly as possible.
- Change your digital banking credentials (username and password) immediately. This can be done in the Settings section of either the app or desktop banking.
- Llámanos al 325-677-2274 o al 800-677-6770. Pregunte por el Departamento de Fraude. Fuera del horario comercial, envíe un correo electrónico a atfcu@abileneteachersfcu.org
- Haga que su dispositivo sea escaneado profesionalmente en busca de malware en un local, sin cita previa Empresa de servicios de reparación de teléfonos o ordenadores. Do this in person. Do not agree to an online cleaning or scanning by anyone, including relatives.
- Change the password on your email account(s). For eincógnitaamplio – si tu dirección de correo electrónico termina en gmail.com, change your Google password.
Proactive Strategies We Recommend
Abilene Teachers FCU has many ways to help you protect your accounts. Most of the tools recommended below are available through our digital banking platforms – the ATFCU mobile app for smartphones and tablets and/or ATFCU’s desktop banking for computers. When you register for digital banking, you have account access 24/7, anywhere internet service is available.
Member-Initiated Security Recommendations
- Keep us informed of changes in your mailing address, your email address and your phone numbers. Quick timing is often essential when suspicious activity is underway. We could need to make quick contact.
- Monitor your account(s) regularly for unusual transactions. Monthly checks are no longer adequate. Daily tracking can help you notice irregularities right away.
- Quickly lock or unlock your ATFCU debit and credit cards by using the Card Management feature in digital banking.
- Set up alerts to stay informed about activity on your accounts. You can specify dollar amounts, merchant categories, geographic locations, and more.
- Sign up to receive Extractos electrónicos and eNotices to help reduce the risk of identity theft from stolen mail.
- Enable facial recognition in the ATFCU mobile app.
Never Stop Learning
We have much more fraud information available if you’d like to take a deeper dive. Whether you are adding to your own knowledge or advising others, remember that cybercriminals are pros at what they do. They’re trained to scare you, to build urgency or, when the situation requires, they will speak like a trusted friend.
Always remember that If something feels to good to be true, it isn’t true. Trust your instincts when something about a situation feels odd or unusual. Call our Fraud team at 325-677-2274 or 800-677-6770 anytime you would like an experienced opinion.
Our list of common scams presents a wealth of information in a short, easy to read format. We’ve also written a number of blog posts that will up your financial savvy.
Outside Resources
Here are some nonprofit and government resources we recommend.
The Federal Trade Commission has two specialty websites to assist in fighting this continuing problem.
- To learn more about scams or to make a fraud report, visit their Consumer Advice section
- For more information on reporting and recovering from identity theft, visit IdentityTheft.gov
The National Credit Union Association (the same agency that insures your deposits at ATFCU) also runs a Centro de protección contra fraudes
Consumer Reports ($39 annual membership) is a nonprofit organization that offers a truly outstanding Fraud Information Center which is regularly updated with the latest scams.
AARP ($15 annual membership) is another nonprofit with a focus on fraud. Their Fraud Watch Network offers articles and a call center where you can speak to fraud specialists.