Real people in Abilene answering your questions
Visit Our Phone/Chat/Video Branch - You Choose How to Communicate
Abilene Teachers FCU offers a several communication platforms. Members can choose between phone, chat, audio, and video when needing to resolve a problem or ask a question. Whether you’d like to apply for a loan, get help with online banking, or clarify a situation, we’ve got you covered. Our staff is local and can perform many transactions without transferring your call.
You will find a green “Let’s Talk!” bubble in the bottom right hand corner of every page on our website. Click on the bubble to start a conversation. If the bubble is not visible during business hours, our representatives are assisting others should be available shortly.
Prefer to Text? We Hear You
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Member Contact Center
Member Contact Center
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Card Processing Department
Card Processing Department
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eServices Department
eServices Department
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Fraud Department
Fraud Department
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Lending Department
Lending Department
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Member Account Center
Member Account Center
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Member Resolutions Department
Member Resolutions Department
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Member Services Department
Member Services Department
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Mortgage Department
Mortgage Department
Texting Number
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Member Contact Center
325-677-2274
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Card Processing Department
325-738-1199
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eServices Department
325-738-1198
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Fraud Department
325-738-1197
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Lending Department
325-738-1191
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Member Account Center
325-738-1195
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Member Resolutions Department
325-738-1102
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Member Services Department
325-738-1193
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Mortgage Department
325-738-1192
Best For Questions About
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Member Contact Center
General Credit Union Information, Personal Account Information, Which Department Should I Talk To?
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Card Processing Department
Lost or Stolen Debit/Credit card, Denied Transactions, Debit/Credit Card Disputes, Debit/Credit Card PIN # Reset
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eServices Department
Digital Banking Assistance, Bill Payment Assistance, Card Management Assistance
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Fraud Department
Phone Scams, Text Scams, Any Suspected Fraudulent Activity1, If You Think You Responded to a Scam
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Lending Department
Auto Loans, Consumer Loans, Auto Titles, GAP Coverage, Credit Life/Credit Disability Insurance, Loan Maintenance
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Member Account Center
Stop Payments, Statement Research, Account Research, Unrecognized Transactions
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Member Resolutions Department
Past Due Loan Payments, Loan Payment Arrangements, Payment Assistance, Extenuating Hardship
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Member Services Department
New Membership, New Accounts, Death of a Member, IRAs, Youth Savings, Share Certificates(CDs), TUTMA Accounts, Power of Attorney
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Mortgage Department
Home Equity Loans, Home Mortgage Loans, Mortgage Servicing, All Real Estate Transactions
Additional Contact Information
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Phone Numbers
325-677-2274 or 800-677-6770
Available from 8:30 am – 6 pm (Central) on regular business days -
Mailing Address
Abilene Teachers FCU
P.O Box 5706
Abilene, TX 79608 -
Lost/Stolen Debit or Credit Card
Business hours – 325-677-2274 or 800- 677-6770
Non-business hours: Debit Cards: 866-664-9364
Non-business hours: Credit Cards: 888-999-7721Use the CARD MANAGEMENT feature in mobile or online banking to turn your card off immediately.
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Deactivate Digital Banking
To deactivate your digital banking account/profile, please use the Contact form found on this page, selecting ‘Other Question’ for the subject line. If you were receiving electronic statements, please download and print them prior to requesting account deactivation.
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Fax Numbers
3849 Antilley Road – 325-676-0515
2801 N. 6th Street – 325-795-4761
2555 Buffalo Gap Road – 325-695-6847
1181 E.N. 10th Street – 325-672-0740 -
Text or Email Us
Send a text to 325-677-2274 or an email to [email protected]. Both platforms are monitored from 8:30 am to 6 pm (Central Time) on regular business days.
Contact Form
Disclosures
1 Excludes debit or credit card disputes