I don’t recognize a charge on my account, what do I do?

  • If you use the ATFCU mobile app, turn your card off.  Use the Card Controls feature found on the ‘More’ page.
  • Reach out to the merchant to figure out why and ask for a refund if necessary
  • If the merchant does not resolve the situation, contact our Cards Department at 325.677.2274 or 800.677.6770 during normal business hours.