I don’t recognize a charge on my account, what do I do?

  1. Turn your card off.  
    1. For those using our mobile app, locate the Card Management feature found on the ‘More’ screen
    2. In desktop banking, Card Management is found on the ‘Additional Services’ menu
  2. Then notify us.
    1. During business hours, contact our Card Processing Department at 325-677-2274.
    2. On evenings or weekends, please call 833-541-0777 or 866-664-9364.
  3. Reach out to the merchant for an explanation and ask for a refund if appropriate
  4. If the merchant does not resolve the situation, contact our Card Processing Department at 325.677.2274 or 800.677.6770 during normal business hours.