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Financial Reference Material

ATFCU News You Can Use

Keep Your Eye on This Page for What's Going on at ATFCU

This page if for keeping our members up to date with ATFCU news, announcements, fraud alerts and community happenings. Scroll to the bottom to find the most recent three editions of the newsletter.

Extra Security for Your Digital Banking

To combat increasing fraud, a new security feature has been added to mobile and desktop banking. Effective April 29, 2025 members may receive additional multifactor authentication requests while in their mobile or online session.

Members using the following pages could receive the step-up authentication prompt pictured to the right.

  • Login
  • My Settings
  • Transfers
  • External Transfers

The user will be asked to enter a phone number or email address.  Their entry must match an existing phone number or email address previously entered in the My Settings section of the ATFCU app or desktop banking platform.

Once entered, the user will receive a code to the selected channel, will enter it and, if verified, they will continue with their activity.

If you would like additional information, please contact our eServices Department at 325-677-2274 or 800-677-6770.

 

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Step-up authentication screen for mobile and desktop banking.

Fraud Happens Every Day. Learn and Be Prepared.

ATFCU has a team dedicated to assisting members who may have been scammed or defrauded.  If you’re concerned about a unusual phone call or text you have received, contact us at 325-677-2274 or 800-677-6770.  Remember that our employees will never call and ask for any personal financial information.  Anyone who does is likely a criminal.

This is what a texting scam looks like - Part 1

Fraudsters consider weekends prime time because they know that most people are more relaxed and not quite as vigilant as they are during the work week. This particular scam has circulated at least twice.  Since many people buy online, the scammers assumed that #TAG sounds generic and they might be able to fool you.

If a recipient taps on the link, he/she is taken to a fake “ATFCU” login page and asked to login. They enter their credentials and the page reports that they were typed incorrectly.  BUT, the scammer has logged the key strokes and can now access their digital banking account.

Insider Tips –

  1. The telephone number at the top of the message is not the credit union’s phone number
  2. The specified website tem-sw.com is not our website address.  The scammer added Abilenetfcu to scare people into hasty action
Fraudulent text message on December 6, 2024.

This is What a Texting Scam Looks Like - Part 2

 Spoofed text scams now circulate almost constantly. A sample is shown here. The fraudster wants you to become alarmed and click on the supplied blue link.  Once you do so, you will be transferred to a page which will request personal information such as your Social Security Number, your online banking credentials or the last 8 numbers on your debit card.  If you receive a similar text, please delete it immediately.   If you accidentally responded to such a text and provided personal financial information, please contact our Fraud Department as soon as possible. This is one of those situations where time = money.

Insider Tips –

  1. Always pay attention to the phone number at the top of the text. +1 (929) 604-2500 is not the credit union’s number.
  2. Take a look at the sender’s name which is shown in blue – in this case it is cliocustomupholstery
Wording used in a September 30, 2024 text scan

This is What a Phone Scam Sounds Like

On a regular basis, fraudsters are calling or texting local residents and identifying themselves as members of the ATFCU Fraud Team (or some similar name).  They use spoofing software to make it appear that the calls come from our main phone number, 325-677-2274. If you answer, you are told that a suspicious transaction has been charged to your card and that the credit union is investigating.  The caller then asks for the last 8 numbers on your debit card and may request your online banking credentials.

Please do not ever provide any of this type information to someone who calls you.  ATFCU staff members will never make this type of call because we use highly secure techniques to guard your financial identity – we do not need to request details.

If you have recently provided this type information to a phone caller, please contact our Security department as soon as possible.  They can be reached at 325-677-2274 or 800-677-6770.

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Newsletter Archives

The ATFCU newsletter is published four times a year and mailed with quarterly statements.
Here are the electronic versions for members who receive eStatements.