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Keep Your Eye on This Page for What's Going on at ATFCU

This page if for keeping our members up to date with ATFCU news, announcements, fraud alerts and community happenings. Scroll to the bottom to find the most recent three editions of the newsletter.

Extra Security for Your Digital Banking

To combat increasing fraud, a new security feature has been added to mobile and desktop banking. Effective April 29, 2025 members may receive additional multifactor authentication requests while in their mobile or online session.

Members using the following pages could receive the step-up authentication prompt pictured to the right.

  • Acceso
  • My Settings
  • Transfers
  • Transferencias Externas

The user will be asked to enter a phone number or email address.  Their entry must match an existing phone number or email address previously entered in the My Settings section of the ATFCU app or desktop banking platform.

Once entered, the user will receive a code to the selected channel, will enter it and, if verified, they will continue with their activity.

If you would like additional information, please contact our eServices Department at 325-677-2274 or 800-677-6770.

 

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Step-up authentication screen for mobile and desktop banking.

Fraud Happens Every Day. Learn and Be Prepared.

ATFCU has a team dedicated to assisting members who may have been scammed or defrauded.  If you’re concerned about a unusual phone call or text you have received, contact us at 325-677-2274 or 800-677-6770.  Remember that our employees will nunca call and ask for any personal financial information.  Anyone who does is likely a criminal.

Así es como se ve una estafa por mensajes de texto - Parte 1

Fraudsters consider weekends prime time because they know that most people are more relaxed and not quite as vigilant as they are during the work week. This particular scam has circulated at least twice.  Since many people buy online, the scammers assumed that #TAG sounds generic and they might be able to fool you.

If a recipient taps on the link, he/she is taken to a fake “ATFCU” login page and asked to login. They enter their credentials and the page reports that they were typed incorrectly.  BUT, the scammer has logged the key strokes and can now access their digital banking account.

Consejos de expertos –

  1. El número de teléfono que aparece en la parte superior del mensaje no es el número de teléfono de la cooperativa de crédito.
  2. The specified website tem-sw.com is not our website address.  The scammer added Abilenetfcu to scare people into hasty action
Fraudulent text message on December 6, 2024.

Así es una estafa por mensajes de texto (parte 2)

 En la actualidad, las estafas mediante mensajes de texto falsos circulan casi constantemente. Aquí se muestra un ejemplo. El estafador quiere que se alarme y haga clic en el enlace azul proporcionado. Una vez que lo haga, será transferido a una página que le solicitará información personal, como su número de seguro social, sus credenciales de banca en línea o los últimos 8 números de su tarjeta de débito. Si recibe un mensaje de texto similar, elimínelo de inmediato. Si respondió accidentalmente a un mensaje de texto de este tipo y proporcionó información financiera personal, comuníquese con nuestro Departamento de Fraude lo antes posible. Esta es una de esas situaciones en las que el tiempo = dinero.

Consejos de expertos –

  1. Preste siempre atención al número de teléfono que aparece en la parte superior del texto. +1 (929) 604-2500 is not the credit union’s number.
  2. Observa el nombre del remitente que se muestra en azul; en este caso es tapicería cliocustom
Redacción utilizada en un análisis de texto del 30 de septiembre de 2024

Así suena una estafa telefónica

On a regular basis, fraudsters are calling or texting local residents and identifying themselves as members of the ATFCU Fraud Team (or some similar name).  They use spoofing software to make it appear that the calls come from our main phone number, 325-677-2274. If you answer, you are told that a suspicious transaction has been charged to your card and that the credit union is investigating.  The caller then asks for the last 8 numbers on your debit card and may request your online banking credentials.

Por favor, nunca proporcione información de este tipo a alguien que te llama.  ATFCU staff members will nunca make this type of call because we use highly secure techniques to guard your financial identity – we do not need to request details.

Si recientemente proporcionó este tipo de información a una persona que llamó por teléfono, comuníquese con nuestro departamento de Seguridad lo antes posible. Puede comunicarse con ellos al 325-677-2274 o al 800-677-6770.

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Archivos del boletín

El boletín de la ATFCU se publica cuatro veces al año y se envía por correo con estados de cuenta trimestrales.
Here are the electronic versions for members who receive eStatements.