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Q: What is online Home Banking?
A: Online Home Banking is a tool that allows
you to use a personal computer with an Internet connection to conduct
your banking online.
Q: What can I do with online Home Banking?
A: You can view account balances and transaction
history, transfer money, and download transactions to a personal
financial manager and much more. Check out the Home
Banking Demo to see all the features of online Home Banking
and how you can personalize your online banking experience.
Q: Is any of my personal information
stored in the online Home Banking product?
A: Yes, the product stores your User ID, password
and user preferences. If you keep a stock portfolio, that information
is also stored.
Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day. Deposits which are made in person are posted immediately.
Q: What accounts will I be able to
access through online Home Banking?
A:You can access your checking, savings, investment
and loan accounts from the online banking service. This feature
is intended to give you as much access, security, and versatility
as possible.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: What formats can I download my transaction history in?
A:Internet Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: When can I use online Home Banking
services?
A: With Home Banking, you have access to your
account information 24 hours a day, 7 days a week!
Q: How many stocks can I track in my online portfolio?
A: Your online portfolio will track up to 20 stocks.
Q: Is there a demo available for me to try?
A: Yes, we have an Home
Banking Demo that is part of the Home Banking package.
Q: How long can I be inactive before
being logged out of the Home Banking product?
A: The inactivity time out default is set for
20 minutes. However, you can define the timeout period in the User
Options area for 20, 30 or 40 minutes.
Q: What is required to use the online
Home Banking service?
A: In order to use Internet Banking you will
need a secure browser with version 5.5 or higher of Microsoft Internet
Explorer® or Netscape Navigator®.
Q: How do I access online Home Banking?
A: First time users access Home Banking by
entering their member number and the last 4 digits of the primary
member's Social Security Number. (Exception - if you have previously
set up an Info-Line Pin Number, use this number as your password.)
If neither of these methods allows you to log on, please contact
us by telephone at 325-677-2274 or 800-677-6770 for assistance.
You must be a member of Abilene Teachers FCU to use Home Branch
24/7.
Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.
Q: What happens if I forget or lose my password?
A: Just call us and we will reset your password
by 5 p.m. of the same day. You can also advise us by e-mail that
you have been locked out. Please send a message to atfcu@abileneteachersfcu.org
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