Q: How does bill payment work?
A: To help you understand the process, we have provided a diagram.
Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final
payment of a recurring payment scheme is designated by a 'Final Payment Date.'
Q: How do I register for electronic bill payment?
A: Bill Payment registration is easy!
The first time you attempt to access the bill payment section
of Online Banking, you will be prompted to begin the online
registration process. You are first requested to read and
accept the authorization disclosure. Failure to accept the
disclosure terms prevents the registration process from proceeding.
Once the disclosure is agreed to, you complete the online
registration form. The registration form is then forwarded
to us for review. We are responsible for verifying the information
on the form. The registration information is then transmitted
to Metavante Corporation for their approval process. Please
allow 24 hours (48 hours if you apply on a weekend) for this
process to be completed. After that time you will be able
to use the "bill payment" feature of the on line banking program.
Q: When I add a new payee to my bill payment account, or change my account number, how quickly will the change take place?
A: When you update the information for the bill payment account, the changes are implemented virtually instantaneously.
Q: Can I receive an annual summary of my bill payments sorted by category or payee?
A: Not at this time.
Q: Can I use electronic bill payment with all my accounts?
A: No, only checking accounts can be used for bill payment purposes.
Q: When can I start using electronic bill payment?
A: You can begin using bill payment once
the approval process has been completed (24 hours on weekdays,
48 hours on weekends). You can tell the approval process is
complete if you click on the "Bill Payment" button
and the system allows you access.
Q: When is bill payment available?
A: You can schedule payments 24 hours a day, seven days a week.
Q: Are my bill payment transactions
reflected as Online Banking transactions?
A: All bill payment transactions become
part of the Online Banking transaction history and show up
in personal financial management applications when the transaction
history is downloaded.
Q: How do I add new payees?
A: You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.
Q: Can bill payment be used when I am out of the country?
A: Bill payment provides you with peace
of mind when you are traveling for an extended period of time.
All you need is access to the Internet with a secure browser
and you can pay your bills while out of the country. Please
note that payees must be located within the United States.
Q: Is there a limit to the number of bill payment accounts I can set-up?
A: Yes, you are limited to one bill payment account.
Q: Who can be paid using the bill payment system?
A: Anyone in the 50 United States who
can accept a check can be paid using the bill payment system.
You can pay practically anyone- charge accounts, utilities,
auto loans, professionals, even a lawn service or a relative.
However, tax payments (such as federal, state and local) and
court directed payments (such as alimony and child support)
cannot be processed through our online bill payment system.
Q: Can I pay my bills on the weekend?
A: You can set up your payments during the weekend. However, the system will
prohibit you from scheduling a single payment and the first of a recurring payment on
the same weekend. This is because payments scheduled for the weekend are always
processed on the Friday before. Therefore, when scheduling payments on a weekend, the
first day for which you can schedule payments (single or recurring) is the first business day
following the weekend.
Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are
processed on the previous business day and are debited from your account within
two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.
Q: If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?
A: Each bill payment is debited separately.
Q: What if I do not have sufficient
funds on the day Metavante Corporation, the bill payment providers,
debits my account?
A: Following is a summary of Metavante's
Data Service's Insufficient Funds procedure:
- Your account will remain active unless an ACH (Automated
Clearing House) debit has been returned twice to Metavante.
Each time such a debit is returned, Metavante will charge
your account a $25 insufficient funds fee. ATFCU will
also assess a $20 insufficient funds fee. This means that
if a payment is returned twice, you will be charged $50
by Metavante and $40 by ATFCU.
- Once a ACH debit has been returned twice to Metavante,
your account will be blocked. This block will remain on
your account until 5 business days after the payment clears.
- No additional bill payments will be processed until
the account is properly funded and the return(s) cleared.
If you try to use the bill payment feature at this time,
a message will inform you that the account has been blocked.
Q: Are all debits and credits
sent out at the same time?
A: Yes, they are all sent out at the
same time.
Q: How is my account debited?
A: Your account is debited via ACH.
Q: What is ACH?
A: Automated Clearing House is a funds
transfer system which provides for the interbank clearing
of electronic entries for participating financial institutions.
Q: If I make an error in selecting
an electronic payee and it results in a late fee, am I responsible
for the charges?
A: If you make an error by providing
an incorrect mailing address or an incorrect account number,
you are responsible for any late fees incurred.
Q: How do I place a 'stop payment'
on a bill payment?
A: By using your computer, you can
stop or edit any payment that has not yet reached the "process
date."
If the process date has been reached and the payment is
scheduled to be paid electronically, it cannot be stopped.
However, if the process date has been reached and your
payment will be made by check,the you can call the Metavante
Help Line and they can stop the payment for you. There is
a $25 charge for this service. The help desk number is 800-823-7555.
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