Sign up for Home Branch

Signing up for Home Branch is easy - just input the following:

If this process is unsuccessful, please call 325-677-2274 (or toll free 1-800-677-6770) during the hours of 9 am - 6 pm (Central Time) Monday through Friday. One of our representatives will gladly assist you with a password reset.

If you'd prefer to drop in, a Member Services representative at any of our locations can also reset your password.

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Resource Center

Resource Center

Online Security

There are many ways to minimize your risk of online fraud and identity theft. This page gives valuable protection tips.

If you feel you may be a victim of Identity Theft, visit our ID Theft Recovery section on this page for more information and a list of resources.

Keep Your Financial Information Private

  • Never give out personal information online or over the phone unless you initiated the contact.
  • Don't include information such as your driver's license or Social Security number on your pre-printed checks.
  • Do not carry a list of Personal Identification numbers (PINS) and online passwords in your wallet or purse.
  • Should you find it necessary to make a listing of PINS and passwords, this list should be kept in a secure area of your home that is not be adjacent to your computer.
  • Avoid using easily guessed or learned information such as your birthday, your area code, or your middle name for passwords.
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Safeguard Your Accounts

  • Store unused checks in a secure place and shred unnecessary financial documents.
  • Avoid writing your account number on envelopes, receipts or other items that may be thrown away later.
  • Keep a full listing of your credit card and debit cards. An easy way to do this is to photocopy the front and back of all your cards.
  • Keep this list in a secure place in your home. Should your purse or wallet ever be lost or stolen, you will quickly be able to cancel all the missing cards.

 

Protect Your Physical Mail

  • If you unexpectedly stop receiving bills or statements, contact the issuing company immediately. Someone may have placed a change of address request on your account in order to collect your mail.
  • Promptly collect incoming mail, and use a locking mailbox if possible.
  • Send outgoing mail from a secured mailbox or a post office.
  • Shred all unwanted pre-approved offers for credit cards, convenience checks and/or loans.
  • If you'd prefer to keep these offers out of your mailbox, look for the "opt-out" toll free number found within these soliciations. It may take a while, but by contacting these numbers, you should minimize the number of offers you receive.

 

Passwords and User ID's

Have a different user ID and password for each online vendor you use.  Avoid the following easily guessed information:

  • Your birthdate or a family member's birthdate
  • Names of family members or pets
  • Social Security number
  • Phone numbers
  • Dates of important events, such as anniversaries
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Strong passwords are longer, rather than shorter, and contain a letters, numbers and special characters.

 

Install and Use Anti-Virus Programs

Viruses can infect a home computer in many ways: through CD's, e-mail, websites, downloaded files, and  routers. Anti-virus programs help protect your computer against most threats.

Installing an anti-virus program and keeping it up to date is the best defense for your home computer. The annual cost to keep anti-virus programs updated is $50 to $75. That's a small investment compared to the cost of repairing your computer and/or your credit.  

 

Phishing

Phishing (pronounced fishing) is an online scam that involves email messages that appear to come from a trusted source but are actually from imposters.

Phishing e-mails typically ask you to click a link to visit a website, where you're asked to enter or confirm personal financial information such as your account numbers, passwords, Social Security number or other similar data. Although these websites may appear legitimate, they are not. Thieves can collect whatever data you enter and use it to access your personal accounts.

Often, there are hints to help you identity a fishing email.

  • The message may have an urgent tome and encourage you to act quickly by suggesting that your account is threatened or will be suspended.
  • The wording may be sloppy or contain misspellings.
  • The message may contain an offer that is too good to be true.
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Clever thieves can build a fake website that looks nearly identical to an authentic one. They can even alter the URL (the Web address) that appears in your browser window. Watch out for non-secure web pages that ask for sensitive information. Secure sites will typically begin with the letters https:// prior to the website name.

 

Report an Online Scam

If you receive suspicious e-mail that appears to come from Abilene Teachers Federal Credit Union, please notify us immediately by forwarding the e-mail to www.abileneteachersfcu.org Do not open any attachments or click on any links found in suspicious e-mail.

If you believe that you have provided personal or account information in response to a fraudulent website or e-mail, please contact the Accounting Department at Abilene Teachers Federal Credit Union at 325-677-2274 or 800-677-6770. Also remember to contact the other financial institutions with which you have accounts.

You may also want to forward it to the Internet Crime Complaint Center.

 

ID Theft Recovery

  • Contact ATFCU immediately to alert us to the situation.
  • Contact one of the three major credit bureaus and discuss whether you need to place a fraud alert on your file, which will help prevent thieves from opening a new account in your name.  It is not necessary to contact all three because they share fraud information. Here is the contact information for each bureau's fraud division:
    • Equifax
      800-525-6285
      P.O. Box 740250
      Atlanta, GA 30374
    • Experian
      888-397-3742
      P.O. Box 1017
      Allen, TX 75013
    • TransUnion
      800-680-7289
      P.O. Box 6790
      Fullerton, CA 92634
  • Contact all creditors and follow up each conversation with a letter. This includes credit card companies, retailers, utility companies, brokerage companies and any other establishment with whom you have a financial relationship.
  • Close online accounts and open new ones using new passwords and PIN's.
  • File a report with your local police or the police where the theft took place. Make multiple copies of the report in case creditors need proof of the crime.
  • File a complaint with the Federal Trade Commission at the Identity Theft Hotline, toll free at 877-438-4338.
  • Ask your creditors if they will accept the Federal Trade Commission's ID Theft Affidavit. The affidavit allows consumers to report identity theft to several companies simultaneously.  You will find the form, along with a complete action plan at the FTC’s Identity Theft Recovery site.
  • If it appears that someone is using your Social Security Number, contact the Social Security Administration to verify the accuracy of your reported earnings and your name. Call 800-772-1213 to check your Social Security statement.

 

Additional Resources

Federal Trade Commission ID Theft site

Identity Theft Resource Center

State of Texas Attorney General's ID Theft site

FDIC Equal Housing Lender
P.0. Box 5706, Abilene, Texas  79608