How Do I.....

Join the Credit Union?

If you live , work, worship or attend school in Taylor or Callahan counties you're eligible to join Abilene Teachers FCU and enjoy the benefits of higher interest on savings and lower rates on loans. Check our eligibility guidelines for additional information. You can get started right now by completing the membership application.

Change My Address?

We have a couple of ways to make address changes. Please choose the one that is most convenient for you. For security reasons, we do not accept address changes over the phone.

1. Drop in at any of our lobby locations and meet with a Member Services Representative.
2. Print and complete the address change form. Don't forget your signature! Mail it to ATFCU, P.O. Box 5706, Abilene, TX 79608 or fax it to 325-676-0515.

Change My Name on My Accounts?

When your name has legally changed due to marriage, divorce or other circumstances, we recommend that you change it on all your accounts. This reduces confusion and ensures that automatic drafts will continue to process correctly.

There are two ways to notify us of your name change. In either case, you will need to provide copies of legal documentation (marriage license, divorce decree, etc) and state issued identification (drivers license or alternative state ID card).

1. Drop by any of our lobby locations and meet with a Member Services Representative to complete the paperwork.
2. Print and complete the name change form. Please remember to sign it. Mail to ATFCU, P.O. Box 5706, Abilene, TX 79608 or fax it to 325-676-0515.

For your security, we cannot accept name changes over the phone.

Enroll in Courtesy Payment?

Courtesy Pay is a feature that can save you the embarrassment and inconvenience of having a check returned or a debit transaction refused. At our discretion, for a fee of $20 per item, ATFCU will cover your overdrafts up to a $600 maximum.

Our Accounting Department will notify you by mail when your account is eligible for Courtesy Payment. Generally this happens after your new checking account has been maintained in a responsible manner for 90 days.

For questions, please contact our Accounting Department at 677-2274 or 800-677-6770.

Get Started With Online Banking?

On any page of our website, look in the upper left hand side for the Online Banking section. Enter your member number in the upper box. For the temporary password, enter the last 4 digits of the primary member's Social Security number. Then click on the Login icon. You will be directed to a page where you will choose a permanent password and a security question. At that point, you're ready to start enjoying the convenience of banking on your schedule. Please call us at 677-2274 or 800-677-6770 if you need assistance in completing the enrollment.

Reorder Checks?

Please contact a Member Services representative when it's time to reorder checks. If you prefer, most reorders can be placed online.

Report a Lost or Stolen Credit Card?

During business hours, please contact us as soon as possible at 677-2274 or 800-677-6770. After hours or during the weekend, call 800-442-4757 and follow the prompts.

Stop Payment on a Check?

Contact our Accounting Department at 677-2274 or 800-677-6770 during normal business hours. Alternately, you may choose to complete the stop check form and fax it to 325-676-0515. There is a $20 fee for each stopped payment.

Transfer Funds to a Family Member's Account at the Credit Union?

We refer to this feature as a Cross Member Transfer. In order to participate, the Cross Member Transfer form must be completed by all parties. You can obtain this form from a Member Services Representative or you can print it on your computer. Once this form is on file, you'll be able to request a transfer by phone or initiate it yourself in our online banking program.

Use My Cell Phone for Banking?

There are two options, depending upon the type of phone you are using. In both cases, there is no charge from Abilene Teachers FCU for this service although message and data rates may apply from your wireless carrier.

Text Message Banking works on practically every cell phone and with every carrier. It allows you to check balances, see recent transactions and set alerts.

To enroll, login to your online banking account. Click the Account Access heading, then click Notifications. You'll be prompted to enter the necessary information. 

Mobile Banking works on "smart" phones, such as the iPhone, Droid and Blackberry. It provides a full featured online banking experience, including the ability to pay bills and transfer funds between accounts. To use the mobile banking feature, you need to be currently enrolled in online banking. Enrollment is quick and easy and can be completed here.

There are two ways to use mobile banking:

1. There's an App for That

   If you're a member of the iPhone nation, download the free Abilene Teachers FCU app in the Apple App Store. Use 'Abilene' as your Search term.

2. Get Mobile Now

   For all other smart phones, visit www.abileneteacherfcu.org with your phone or PDA. Look for the online banking box in the upper left hand corner of the page. Click the bottom link which reads 'Mobile Edition'. Enter your member number and password, answer the security question and get started.